Please read these terms carefully before using KEYSY. By accessing or using our platform you agree to be bound by these terms.
These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("User", "you", "your") and KEYSY Ltd ("KEYSY", "we", "us", "our"), a company registered in England and Wales. By accessing or using the KEYSY platform, website at keysy.uk, or any associated services (collectively, the "Services"), you confirm that you have read, understood, and agree to be bound by these Terms.
If you are entering into this agreement on behalf of a company or other legal entity, you represent that you have authority to bind that entity, and references to "you" in these Terms shall include that entity.
If you do not agree with any part of these Terms, you must not use our Services.
KEYSY provides a cloud-based key management platform designed for estate agents, property managers, and related property businesses ("the Platform"). The Platform allows organisations to:
We reserve the right to modify, suspend, or discontinue any aspect of the Services at any time, with reasonable notice where practicable. We will not be liable to you or any third party for any such modification, suspension, or discontinuance.
To use the Services you must create an account and provide accurate, complete, and current information. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account.
You must be at least 18 years of age and have the legal capacity to enter into a binding contract under the laws of England and Wales to use our Services.
When you register an organisation (company) on KEYSY, you become the primary account administrator. You are responsible for managing access for all users within your organisation and ensuring that all users comply with these Terms.
You must notify us immediately at support@keysy.uk if you suspect any unauthorised access to or use of your account. We will not be liable for any loss or damage arising from your failure to maintain adequate account security.
You agree to use the Services only for lawful purposes and in accordance with these Terms. You must not:
Access to the Platform may be subject to subscription fees as set out on our pricing page. All fees are quoted in pounds sterling (GBP) and are exclusive of VAT unless otherwise stated. VAT will be applied at the prevailing rate where applicable.
Subscription fees are billed in advance on a monthly or annual basis, as selected at the time of purchase. Payment is due immediately upon commencement of the subscription period. We accept payment by major credit and debit cards via our payment processor.
We reserve the right to change our subscription fees at any time. We will provide you with at least 30 days' written notice of any price change. Your continued use of the Services after the effective date of a price change constitutes your acceptance of the new price.
Subscription fees are non-refundable except where required by law. If you cancel during a billing period, you will retain access to the Services until the end of that period.
The Services, including all software, designs, text, graphics, logos, and other content, are owned by KEYSY Ltd or our licensors and are protected by copyright, trademark, and other intellectual property laws. Nothing in these Terms grants you any right, title, or interest in our intellectual property.
Subject to your compliance with these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Services for your internal business purposes.
If you provide us with any feedback, suggestions, or ideas regarding the Services, you grant us a perpetual, irrevocable, royalty-free licence to use that feedback for any purpose without obligation to you.
You retain ownership of all data, information, and content that you upload, submit, or transmit through the Services ("Your Data"). We do not claim any ownership rights in Your Data.
By using the Services, you grant us a limited, non-exclusive licence to use, store, copy, and process Your Data solely to provide and improve the Services. This includes hosting Your Data on our servers and making it available to your authorised users.
We handle all personal data in accordance with our Privacy Policy and applicable data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Where we process personal data on your behalf, we act as a data processor and you act as the data controller.
While we take reasonable precautions to prevent data loss, we recommend that you maintain independent backups of Your Data. We cannot guarantee that Your Data will not be lost or corrupted.
Each party agrees to keep confidential any non-public information disclosed by the other party that is designated as confidential or that reasonably should be understood to be confidential given the nature of the information and circumstances of disclosure. This obligation does not apply to information that is publicly available, independently developed, or required to be disclosed by law.
The Services are provided on an "as is" and "as available" basis. To the fullest extent permitted by law, we exclude all warranties, conditions, and representations, whether express, implied, or statutory, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
We do not warrant that the Services will be uninterrupted, error-free, or free from viruses or other harmful components. We do not warrant that any defects will be corrected or that the Services will meet your specific requirements.
To the fullest extent permitted by applicable law, KEYSY Ltd shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, revenue, data, goodwill, or business interruption, arising out of or in connection with your use of the Services, even if we have been advised of the possibility of such damages.
Our total aggregate liability to you in connection with these Terms and the Services shall not exceed the greater of: (a) the total fees paid by you in the 12 months preceding the claim; or (b) £100.
Nothing in these Terms limits or excludes our liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be limited or excluded by applicable law.
You agree to indemnify, defend, and hold harmless KEYSY Ltd and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in connection with: (a) your use of the Services; (b) your violation of these Terms; (c) your violation of any third-party rights; or (d) any content or data you submit through the Services.
You may cancel your subscription at any time by contacting us at support@keysy.uk. Cancellation will take effect at the end of the current billing period.
We may suspend or terminate your access to the Services immediately upon written notice if: (a) you breach these Terms; (b) we are required to do so by law; (c) you become insolvent or subject to insolvency proceedings; or (d) we discontinue the Services.
Upon termination, your right to access the Services will immediately cease. We will retain Your Data for 30 days following termination to allow you to request an export, after which it may be deleted. Provisions of these Terms that by their nature should survive termination will continue in full force and effect.
We may update these Terms from time to time. Where we make material changes, we will notify you by email or via a notice on the Platform at least 14 days before the changes take effect. Your continued use of the Services after the effective date of the revised Terms constitutes your acceptance of the changes. If you do not agree to the revised Terms, you should stop using the Services before the changes take effect.
These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) are governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction over any such disputes.
If you are a consumer resident in Scotland or Northern Ireland, you may also bring proceedings in the courts of your country of residence.
If you have any questions about these Terms, please contact us: